Refund/Store Credit Policy

Refunds

If the garment comes faulty or damaged and we did not alert you to the damage before booking, you are entitled to a refund. You must get in touch with us with photo evidence ON the day of arrival or pickup. Please be aware that minor faults may not be considered faulty or damaged. If the garment is unwearable, you must return it on the same day as the arrival/pick up day in order to receive a refund, unless it was delivered after 3 pm. A 20% rental fee refund is available if you choose to wear the damaged or faulty item. All reimbursements will be issued following their return and inspection.

Absolutely no refunds for any garments that don't fit or don't like. No refunds for cancellations due to event cancellations, change of mind, and sicknesses. If we don't receive your garment from the previous weekend due to delays to be shipped to you no refunds will be issued, but a full store credit will be offered. Since we have no control over delays.

The previous renter will be charged the rental fee to reimburse you for the late return they made if they returned the garment late and we weren't able to get it to you in time. NZPost will offer a complete refund if, following an investigation, it is determined that the package was lost by them. If it was stolen from your property, you are entitled to pay RRP for the replacement of the garment.

If your garment was sent on time, but did not arrive for your booking date, no refund will be provided but a store credit of the rental value will be given (not including shipping cost). 

Please note: If a refund applies due to damage, no refund will be given until the garment has been returned for inspection. 

Store Credit

Store credits are only eligible for 1 year from the issue date. Store credits are eligible for a change of date to the event/becoming sick (1 week's notice if not packaged). Full store credit for the rental price if your garment does not arrive by the date required due to postal delays. Store credits can not be transferred to others or used on a consigned rental. No store credit will be available on consignment bookings.

If you wish to use your store credit for a rental that is less than the amount you have available to use, you WILL NOT get a refund for the remaining credit. You will be notified how much you have left to use and the expiry will remain the same from the original date it was issued.