Terms & Conditions
parcels faster than a prepaid bag. Shipping usually takes 1-2 business days, and
1-3 for rural, (this does not include if delays occur). Once the courier has picked
up your rental, we are not liable for the parcel and is out of our control
When booking postage you will receive email updates when your rental has
been collected by the courier, when it's out for delivery and when it's delivered
Please let us know if you haven't received an email from at latest 2 days prior to
our event and we will send you tracking.
If you have booked a weekend rental (Fri-Sun) your rental will be packed and
ready to send at least two business days before your event. In the case that
your rental has been damaged/late returned from the previous weekend, we
will contact you immediately to discuss your options. The cut-off for weekend
rentals will usually be Wednesdays 2pm to be sent out on Wednesday afternoon at the latest. This is subject to change if I am not home and able to get your rental shipped out. If you book after Wednesday 2pm, Saturday delivery must be selected. Fail to select Saturday delivery, your rental will not be shipped and will not be accepted for a refund.
Postal Delays
If you decide to book a rental on a Thursday/Friday for the weekend, it is at your own risk if the rental does not arrive. Saturday delivery sticker must be paid. We cannot guarantee the arrival. Late bookings are not eligible for store credit/refund if it doesn't arrive.
If you have an issue with delays or other postal inquiries it is your responsibility to contact NZPost at 0800 501 501. It is out of our control if your rental does not arrive in time for your event. When booking with our postal service you are risking not receiving your garment for your event. We recommend you always have a backup dress just in case!
If you provide us with the incorrect address and we have already shipped it out, it is your responsibility to either get the dress from the address or pay RRP for the replacement of the lost rental.
Postal Returns
When booking our return postal service you will receive a courier bag that has a prepaid sticker with your rental. Weekend rentals (Fri-Sun) must be posted back on the following Monday before 3 pm (Tuesday before 3 pm for public holidays). Weekday rentals (Mon-Thu) must be posted back the following day before 3 pm.
All postal returns must be dropped off at any NZPost over-the-counter to be scanned before 3 pm. Please ask for a receipt as this is your proof of drop-off. We can check the time/day it was dropped off so please drop it off on time to avoid a $20 late fee per day not returned (this includes if you posted after 3 pm).
DO NOT USE A DROPBOX OR A UNI BOX, this will cause major delays and will not be scanned.
If you post back late and the rental has a booking the following weekend and it does not arrive on time to clean, pack and ship to the next renter. You are liable to pay the rental fee to refund the next renter.
If you have a sudden emergency (accident, COVID, other) you are liable to get someone else to post back on time or you can book a courier pick up directly from your house. Fees will still be applied if returned late.
If you have lost your return postal bag please DM us to notify us and we can provide you with shipping details. Postage must be paid by you with overnight. A photo of the parcel and receipt with tracking must be sent to us. Failure to do so, you will be charged RRP if the garment gets lost in the mail, and late fees will be applied if shipped without overnight (also includes rental fee if booked the following weekend).
Shipping Delays
We ship out postal orders at least 2 days before your event to allow an on-time arrival. Sometimes there will be delays where your garment will not arrive on time. Love Of Rentals is not liable for any late arrivals due to delays. Once we hand it over to the courier, it is out of our control. If you have any issues please get in contact with NZPost 0800 501 501. This is what you risk when booking with Love Of Rentals.
Local Rentals
Local rentals can be placed until Saturday afternoon unless I am not home to fulfill them. It is best to book at least one day before to ensure it will be ready. Once payment is confirmed you will be asked your preferred date/time for pick up. We will confirm with you and provide you with the pickup address and instructions to pick up. For any reason we cannot get your rental in time for pick up, we will notify you (asap) and work around a different time if possible.
If the garment does not fit, you may be eligible to swap for another rental that we have available. This must be done on the day the original garment was picked up. Please note we may not be able to do this due to stock or if we can't get the garment ready for you due to our schedule. If you decide to swap with a cheaper rental we will not refund you the rental price. If you decide on a more expensive rental, you are required to pay the price difference.
Local Returns
Local returns must be returned to the pick up address the next business day before 7pm. If you have booked for friday/sat you are welcome to return on Sunday.
If you are a local pick-up and would like to ship back please make sure to tell us when your booking so we can invoice your shipping cost and provide you with a return shipping bag.
If you didn't pay for return shipping, please do not ship until you have DM us to notify us and we can provide you with shipping details. Postage must be paid by you with overnight at a NZPost. A photo of the parcel and receipt with tracking must be sent to us. Failure to do so, you will be charged RRP if the garment gets lost in the mail, and late fees will be applied if shipped without overnight (also includes paying the rental fee again if booked the following weekend).
Wearing The Garment
No sharing the garment with others, garments MUST be worn by the person that has booked it. Be mindful of drink spillage and any rough places you sit on, as this can cause stains and damage to the garments. Please be careful with clutches that can get caught on the garment. Be aware that fake tan, makeup, perfume and odours can stain and leave a smell. YOU are responsible to maintain the state of the garment the way it was given to you.
DO NOT wash the garments at all! All garments have been washed before being shipped. This also means no ironing as this could damage the material. No alterations to the garment either. If the garment arrives wrinkly from being folded, you are welcome to use a steamer.
Please put any perfume or makeup on before you put on the garment. We do not want to receive the garment with makeup stains or a strong perfume smell, this will mean we need to wash it multiple times.
Please note that these garments are a rental. Which means they do not have to be in brand-new condition. Some of the garments have been worn multiple times, but we will not let you rent faulty/damaged garments.
Damages
If you have damaged the garment, please be honest and advise us ASAP and send us photos. This will save us time having to rush/stress to find a solution if the garment is booked the following weekend. Even if you damage the garment, you must return it back to us so we can review it.
If the garment returns with holes, stains, rips etc. a fee will be issued to cover the cost of any dry clean required/seamstress. Please note that these costs are additional and are not covered in the rental price.
If the garment is unfixable to my rentable standard, full RRP will be invoiced to replace/cover the garment. The damaged garment will not be returned to you unless discussed.
Stolen/Lost
If a garment has not been delivered past the estimated arrival time and has gone beyond the delayed period, we will investigate it with NZPost as it could be lost within transit.
If a garment has shown delivered on tracking but you cannot find the parcel in your mailbox, we will investigate with you. We will contact NZPost to open an investigation case to see if they can confirm that it was delivered to your address.
If the garment was stolen from your house, YOU are liable to pay for the RRP of the garment and the rental cost(s) to cover any refunds for future bookings. We understand that sometimes it's out of your control, but it is your house so you are liable to cover for any lost/stolen garments.
If you fail to return the garment by the required return date and give us poor communication/remove your accounts, we will invoice you to cover any fees such as RRP, late fees, and any rental fees for future bookings. We will take legal action from a third party to action these fees. Failure to pay may affect your credit or will be blacklisted from other rental companies in NZ.
Fees
Any fees not paid by the required date such as late fees, RRP for replacement, dry cleaning fees, info card fees, and seamstress fees will be actioned through a third-party invoiced to you. We can do a payment plan which must be paid on time by the required date. Failure to pay fees, we will claim through dispute tribunals which will affect your credit score and also be blacklisted from rental companies across NZ.
Cancellation
We understand sometimes events can cancel or you can get sick unexpectedly! If your event gets cancelled you are able to get a store credit or change to a future date. If your event cancels within one week, you are at risk of your garment already being packed to ship out/pick up. Unfortunately, we will not offer any store credit if we have already packed your garment. At least 1 week's notice is required for a store credit (if it's not been packed) due to event cancellation/getting sick. No refunds will be given for any booking cancellations.
Refunds
If the garment comes faulty or damaged and we did not alert you to the damage before booking, you are entitled to a refund. You must get in touch with us with photo evidence ON the day of arrival or pickup. Please be aware that minor faults may not be considered faulty or damaged. If the garment is unwearable, you must return it on the same day as the arrival/pick up day in order to receive a refund, unless it was delivered after 3 pm. A 20% rental fee refund is available if you choose to wear the damaged or faulty item. All reimbursements will be issued following their return and inspection.
Absolutely no refunds for any garments that don't fit or don't like. No refunds for cancellations due to event cancellations, change of mind, and sicknesses. If we don't receive your garment from the previous weekend due to delays to be shipped to you no refunds will be issued, but a full store credit will be offered. Since we have no control over delays.
The previous renter will be charged the rental fee to reimburse you for the late return they made if they returned the garment late and we weren't able to get it to you in time. NZPost will offer a complete refund if, following an investigation, it is determined that the package was lost by them. If it was stolen from your property, you are entitled to pay RRP for the replacement of the garment.
If your garment was sent on time, but did not arrive for your booking date, no refund will be provided but a store credit of the rental value will be given (not including shipping cost).
Please note: If a refund applies due to damage, no refund will be given until the garment has been returned for inspection.
Store Credits
Store credits are only eligible for 1 year from the issue date. Store credits are eligible for a change of date to the event/becoming sick (1 week's notice if not packaged). Full store credit for the rental price if your garment does not arrive by the date required due to postal delays. Store credits can not be transferred to others or used on a consigned rental.
If you wish to use your store credit for a rental that is less than the amount you have available to use, you WILL NOT get a refund for the remaining credit. You will be notified how much you have left to use and the expiry will remain the same from the original date it was issued. No store credit will be available on consignment bookings.
Packaging
Please make sure you return your info cards to avoid a $20 replacement fee. If you received a courier bag with a courier sticker, this means you must post it back using the bag. If you received a courier bag with no sticker, this means you must drop it off at the pickup address.
Social Media
By tagging us and sending your photos, you accept for us to repost and share your photos on our social media.
Note
Love of rentals has the authority to not rent again to anyone breaching our T&C’s. We do not have to give an explanation if we block or decline to rent from you. You are liable to keep up to date with our T&Cs as these strict guidelines will take place immediately. From renting from Love Of Rentals you have read and understood our T&C’s before booking with us.
If you proceed to rent from us. A big THANK YOU!! To support our small business in a more sustainable way. I hope you had an easy process when renting with us. If you have any feedback feel free to let us know!
- Love Of Rentals xx